Are you used to our previous platform? Not quite sure where to find your favourite features in the new one? This guide is for you.
1.1 Statistics: Users → Statistics: Devices + Statistics: Users
In the previous system, statistics of devices and logins were put into one chart. This is not the case anymore. Within the new system, it’s been broken down into two.
1.1.1 Connections → Statistics: Devices (Connections)
Pretty self-explanatory. In the new system however, you can see how many devices have connected in a specific period – the number of Unique connected.
1.1.2 Logged in + Returning → Statistics: Users
As this number is connected directly to the number of user accounts, not their devices, it’s now available in a seperate tab.
1.1.3 Statistics: Devices (Authentications + Unique authenticated)
This is the exact number of devices obtaining Internet access, as not all devices need to actually log in – the alternatives include using the Connect button, login bypass codes, etc.
1.2 Statistics: Rates → Statistics: Reviews
The new tab covers just about the same information. What we have changed is the unfortunate name of the tab.
1.3 Statistics: Campaigns + Statistics: Startpacks → Mailing: Mass mailing + Mailing: Email automation
All data pertaining to the emails that are sent from the platform is now in the corresponding tabs. More on that later.
1.4 Statistics: Events → Discontinued
Due to the amount of scandals that Facebook was going through, their policies have been changed multiple times. Facebook does not allow for interacting with fanpage events through their API anymore.
If the situation with Facebook changes or any alternative solution becomes available, we will do our best to restore this feature.
2. Campaigns → Mailing: Mass mailing
We have changed our email systems drastically. Key differences:
- A custom visual editor, allowing for full layout customisation
- No limit on the frequency of dispatch
- No limit on the number of recipients
- Multiple language versions of one email
- Social WiFi branding fully removable
- Multiple interactive elements allowed within the template
To use the Mass mailing feature, you have to set up your own SMTP server. You can find out how to do that in this guide.
3. Content management → Splash pages
One of the largest changes within the system is the option to fully brand and customise the Prelogin, Login and Welcome pages. What’s more, you can fully adjust your policies and agreements within the Agreement pages tab.
If you’re interested in learning more about our Splash Page Editor, there are some detailed agreements within the Dashboard Guides category.
4. Birthday mailing → Mailing: Email automation
This feature used to allow sending an email on the exact birthday of all users. With the new platform, you can set it to be sent before birthday – a great way to invite your customers to celebrate their anniversary at your venue.
5. Messages → Feedback
We felt that that the new name suits the content of the tab better.
6. Ratings without comments → Discontinued
The new system allows for setting up rules to reply to ratings, asking for comments automatically – there is no need to respond manually anymore.
7. Ratings configuration
7.1. Ratings configuration: Custom phrases → Review system
With the new system, you can not only change the text for multiple languages, you can also customise the look and feel of the emails and pages seen by the users after clicking on a score.
If you’d like to learn more about customising your Review System, you can find out more about it in the Dashboard Guides category.
7.2. Rating configuration: Additional rating questions → Discontinued
Our focus is more on gathering reviews, solving real issues with customer service and loyalty. To build questionnaires, we are going to be offering you integrations with third-party software instead.
8. Surveys → Discontinued
This topic has been tackled above. As an alternative, we are going to be integrating with third-party providers of surveys.
To learn how to use free software to build surveys and send it with Social WiFi, you can read this article.
9. Place profile
9.1. Place profile: Place data → Venue details
The main purpose of this tab was to edit the data that would then be used within emails and the welcome page. Information about your venue is now available in the first tab of the dashboard, but as all elements of the system are editable, there won’t be a need to use it as often.
9.2. Place profile: Landing page → Splash pages
Everything is now editable directly on the selected splash page.
9.3. Place profile: Internet access → Splash pages: Login pages + Venue details: Network limits
Editing the available login options is as easy as dragging and dropping them onto the template. When it comes to setting Internet speed limits on the other hand, before changing them in the Venue details tab, make sure that your network devices support this feature.
9.4 Place profile: Internet access → Permissions
Now, instead of asking the Social WiFi team to add another person to your dashboard, you can simply put in the email address that you would like to invite to collaborate.
10. User data export → User data
A far more effective system has been put in place for the new platform. It is faster and shows the data directly in your browser; you can however download an Excel file with all the records as well.
11. Generate login bypass codes → Login codes
This feature is quite similar, now however the codes may also be used to unlock access to the login process, not only to bypass it. To utilise that, edit your prelogin page and add the correct widget.
12. Devices → Access points
With the new mechanisms behind our platform, it’s important for us to show how your network devices are operating, even though they are not managed by Social WiFi. In this new part of the system, you can monitor if your infrastructure is working as intended, not just see the status of the Social WiFi router.