Forward customer feedback to help desk systems

Social WiFi can forward feedback that is gathered through the Review Gathering system to an email address of your choice. This is a great way to manage customer feedback in your existing support and ticketing systems.

Popular examples of systems that clients are already using are Freshdesk and Zendesk.

Comments and feedback gathered will still appear in the Inbox of the Project and Venue.

If you wish to set up this function, you may do so at either a Project or a Venue level by following the below steps.

  • Select Inbox on the left side option list.

  • Towards the top of the page, click on Feedback forwarding.

  • On the next page, click Add.

  • Insert the email address that you would like the feedback to be forwarded to. Select the Active button.

  • Click Create.

By doing this at a Project level, these settings will be applied to all Venues within the Project.

Social WiFi will still send notification emails to dashboard users when new feedback is received, so you may wish to turn these off to stop duplication of notifications. See below link on how to do so.

pageHow to turn off New Feedback email notifications

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