Getting Started

Sometimes knowing where to begin is the hardest part about getting started. Here we will try and give you a list of things that we recommend doing first, to make sure you get the most out of your Social WiFi subscription.

Nota

We will assume that you have already created your first venue using the setup wizard and have some good default branding set.

Online Reviews

You will want to make sure that you’re happy with the settings of your online review gathering features and that the email and landing pages look on point.

Navigate to the Review System section of the dashboard and click through the tabs to check settings and content.

All Review System documentation is linked here, but below are some more specific articles of what we recommend you do and check.

Configuring the review system Change your review email and score style

Adding Dashboard Users

You probably have a team that need access to the Social WiFi dashboard. You can easily add users at no cost. We’re not billing you based on the amount of dashboard users you have.

First its helpful to understand what is a Project and what is a Venue and how they interact.

Now you know that, you can add new users to have the relevant access and permission level. Just navigate to the Permissions tab and its easy from there.

Configuring your WiFi Network

Without doing this, there will be no data to capture, no emails to send and no value to you having the service. Its important that your IT Manager or contractor helps you with this if you don’t know what equipment you have in your WiFi network.

You will find all of Social WiFi’s documentation for supported hardware in this Academy and you will need to have access to the settings controller to make the required changes.

If you do not have supported hardware, we have some recommendations on hardware to consider purchasing and installing. More often than not, we will suggest purchasing a MikroTik router though as its the most flexible and cost effective way forward.

Setup An Automated Marketing Email

Now that users are logging in and we’re capturing their data, we can automate the sending of an email to them after their login (or based on many other rules).

Send an email after the first login

Send an email after X visits Send an email if somebody hasn’t visited in so long

There are more automation rules, but these are good ones to start with and the others will become clear when you explore these.

Also consider using our templates and AI content creator too…

For those of you who want to build an email in Advanced Mode, check out this YouTube video on the key principals of the Social WiFi drag and drop editor.

Downloading your User Databases

After a while, you’ll want to get the data that has been captured through the Social WiFi login system.

How to export user data Verified vs Unverified User Data

Connecting your CRM

But, if you have a CRM that we have an integration with, you can save the time and effort of downloading Excel files and just have the data pushed to your CRM automatically.

CRM Integrations and Documentation

If you have a CRM that we don’t integrate with, we do have Webhooks and a Developer API for you to use.

Integrate your Remarketing Pixels

Running paid ad campaigns online? Drop your pixel onto devices when users access Social WiFi functions.

Ad Platform Integrations

 

Consejo

For getting started, this should get you into a good place. Then after some time, you can take things to a more advanced level and add more email campaigns and explore more functions.