How to export user data

You’ve probably purchased Social WiFi because you’d like to know who your customers are. So you need to download that data and make sense of it all. Here’s how to get an Excel file with all your customer data.

Download all data

1) Log into your Social WiFi web Dashboard.

2) On the left side list, select User Data, and User Data again from the drop down options.

3) Here you have a single page with four tabs of user data. All Data, Verified Data, Unverified Data and a list of your Top 20 customers.

Note

Check out the article Verified vs Unverified User Data to understand the difference.

4) Choose the file that you wish to download and by default all data will be downloaded. If you wish to pick a data range based on a customers last visit, click the All Users button and pick a data range.

5) Click Download User Data.

Note

Your data is ready to be used however way you wish. Social WiFi only allows the export of data from users that have opted in to communications, so you’re safe to use it in other systems.

Tip

Depending on how big the file will be, it may take a few minutes. You will get a dashboard notification when the file is ready and it will appear in the Export History tab for 7 days.