What is the difference between a Project and a Venue?

Firstly, let’s take a look at what you will see if you have a Project and a Venue which will help you understand the purpose in more depth.

Here you can see that we have two projects named “The Tree House Café” and “The Tree House Hotel”. “The Tree House Café” project has six venues and “The Tree House Hotel” project only has one venue - “Riverside Inn”. These projects are independent to each other and branding cannot be copied between them, however they can still be accessed from one The Tree House account, given that the user has correct permissions.

A Project is intended to be a group of venues that share the same branding or ownership structure. You will be able to share many things between the venues within a project such as branding, access permissions and email campaigns.

By setting up your Venues that share characteristics within a single Project you will make managing and setting up these Venues very quick and easy.

You may have multiple Projects if you are a Reseller or Partner of Social WiFi. Or perhaps you are a manager at a business that owns and operates a number of different brands within the portfolio.

If, however, you are a single business owner, with just one premise, you will need a single Project with a single Venue assigned to it.

Danger

It is not possible to move Venue from one Project to another. It is also not possible to delete a Project once a venue has been created within it, though our support team can hide them for you.