Contents
Problem description
After logging into Social WiFi service while using a MikroTik router with UniFi Acccess Points connected
to it you experience one of the following issues:
- Empty page being displayed after pressing “Connect” when logging into the service
- Nothing happens after going through the agreement page (if you have set “Redirect to URL” on your welcome page)
Troubleshooting
1. Go to your UniFi panel
2. Settings → Guest Control
- Make sure that “Enable Guest Portal” is disabled
- Press APPLY CHANGES on the bottom of the page
Alternatively
- Scroll down to Access Control section
- In the Pre-Authorization Access subsection press Add IPv4 hostname or subnet
- Add the following address:
10.8.0.1/32
- Press APPLY CHANGES on the bottom of the page
If you still encounter the issue after following the instructions, please contact Social WiFi support at support@socialwifi.com.
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