Problem description

After logging into Social WiFi service while using a MikroTik router with UniFi Acccess Points connected
to it you experience one of the following issues:

• Empty page being displayed after pressing “Connect” when logging into the service
• Nothing happens after going through the agreement page (if you have set “Redirect to URL” on your welcome page)

Troubleshooting

1. Go to your UniFi panel

2. Settings → Guest Control

• Make sure that “Enable Guest Portal” is disabled
• Press APPLY CHANGES on the bottom of the page

Alternatively

• Scroll down to Access Control section
• In the Pre-Authorization Access subsection press Add IPv4 hostname or subnet
• Add the following address: 10.8.0.1/32
• Press APPLY CHANGES on the bottom of the page

If you still encounter the issue after following the instructions, please contact Social WiFi support at support@socialwifi.com.