Problem description

After logging into Social WiFi service while using a MikroTik router with UniFi Acccess Points connected
to it you experience one of the following issues:

  • Empty page being displayed after pressing “Connect” when logging into the service
  • Nothing happens after going through the agreement page (if you have set “Redirect to URL” on your welcome page)

Troubleshooting

1. Go to your UniFi panel

2. Settings → Guest Control

  • Make sure that “Enable Guest Portal” is disabled
  • Press APPLY CHANGES on the bottom of the page

Alternatively
  • Scroll down to Access Control section
  • In the Pre-Authorization Access subsection press Add IPv4 hostname or subnet
  • Add the following address: 10.8.0.1/32
  • Press APPLY CHANGES on the bottom of the page

If you still encounter the issue after following the instructions, please contact Social WiFi support at support@socialwifi.com.

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