This will be caused by one, or both of the following things,

  1. you did not opt-in to marketing communications during the login process
  2. If you logged in with email, you did not click the verification link on the email that we sent you

Regarding point 2, we will only send emails to verified accounts. You could log in using potus@whitehouse.gov but while it is possibly a genuine email address, it probably doesn’t belong to you.

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